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Store Regulations

The following Regulations define the general terms of sale applicable in our online Store available at ww2vw.com, operated by FAU – Jacek Krajewski, 27R Cieślewskich Street, 03-017 Warsaw, Poland, VAT no: PL 952-186-28-26. Economic activity is registered in the Central Registration And Information On Business (CEIDG), kept by the Minister responsible for economy.

1. General Provisions

The Regulations apply to all orders placed by Consumers and Entrepreneurs via our online Store.
The Consumer is, in accordance with art. 22 of the Civil Code, a natural person who performs a legal transaction with the entrepreneur not related directly to his business or professional activity.
The Entrepreneur is, in accordance with art. 43 of the Civil Code, a natural person, a legal person and an organizational unit that is not a legal person, to which the law grants legal capacity, conducting business or professional activity on its own behalf.
Other or supplementary regulations and general terms and conditions used by Entrepreneurs are null and void, unless the express and written consent of the Store is obtained.

2. Conclusion of the Contract

A sales contract is concluded with FAU – Jacek Krajewski. 27R Cieślewskich Street, 03-017 Warsaw, Poland, VAT no: PL 952-186-28-26.
The presentation of products in our online Store is an invitation to treat within the meaning of art. 71 of the Civil Code. In order to make an offer to purchase products, an order must be placed. Using the mechanisms available in our Store, you can add products of your choice to the shopping cart. The shopping cart and the data entered in the forms can be modified before placing the order, using the available functions and messages that appear during the ordering process.
By clicking the button confirming and finalizing the order on the order summary page – you place an order for the products in the shopping cart. After placing the order, you receive an e-mail from us confirming the receipt of the order and its acceptance for implementation, as well as information about the availability of selected items. In addition, you receive payment details, information on payment methods and shipping costs. A sales contract shall come into being when we receive the receipt of your payment.
The catalog includes net prices and gross prices containing 23% VAT, which applies to customers from the European Union. VAT is not charged to customers from outside the European Union and companies with an active EU VAT number.

3. Language and Rules for the Consolidation of the Contract

A sales contract can be concluded in Polish.
We keep the contents of the contract and send you the order data by e-mail. The Store Regulations are available on the website of our online Store in a way that allows you to obtain, reproduce and save them.

4. Delivery of Products

Indicated prices of products do not include shipping costs. The ordered products are delivered via transportation companies cooperating with us. Detailed information on the possible methods and dates of delivery and shipping costs will be sent to you via e-mail.
It is also possible to collect the products in person at the following address: FAU – Jacek Krajewski, 27R Cieślewskich Street, 03-017 Warsaw, from 9:00 a.m. to 5:00 p.m.

5. Payments

The following payment methods are available for you in our online Store:

  • electronic payments with PayPal.
  • payment on delivery upon delivery (on the territory of the Republic of Poland)
  • payment by traditional bank transfer to our Store’s bank account. If you choose this form of payment – after the order has been made, we will send you via e-mail the data for the transfer. The order will be processed after the full amount of the required payment for the order is booked to our account.

6. The Right of Withdrawal

The Ordering Party has the right to return the goods purchased online. The Ordering Party can cancel the purchase within 14 days. The right to withdraw from an agreement concluded via the Internet is regulated by the Act of 30th May 2014 on Consumer’s Rights, which implements the EU Directive 2011/83. The costs of return are covered by the Ordering Party.

7. Damage Caused during Transport

Applies to Consumers: In the case of distance consumer purchase, our Store always bears the risk of accidental damage or loss of items in a transport. If ordered products are delivered with obvious damage caused during the transport, we kindly ask you to report such a defect to the deliverer as soon as possible and contact us. A delay in submitting such a complaint or contacting us does not have any consequences for your statutory claims and their satisfaction, in particular for your rights under the statutory warranty for defects described in the section below. However, faster notification helps us in pursuing our claims against the carrier or transport insurer.

Applies to Entrepreneurs (with the exception of natural persons concluding a contract directly related to their business activity, where the content of this contract indicates that it is not of a professional nature for these persons within the meaning of Art.556 (4) of the Civil Code): Risk of accidental loss or accidental deterioration the condition of a product passes to you when it is released by us to the forwarder, carrier or other person or institution responsible for the shipment. We are not responsible for any loss, defect or damage to the product arising from the moment it is accepted for transport until it is delivered to you and for delay in delivery caused by a carrier.

8. Vendor Warranties and Limitations on Liability

We provide a 12-month warranty for purchased products.
Complaints may be submitted:

  • via e-mail to the following address: info@ww2vw.com
  • in writing to the following address: FAU – Jacek Krajewski, 27R Cieślewskich Street, 03-017 Warsaw, Poland.

In the event of exercising the rights under the warranty – if we deem it necessary to consider the complaint, you are obliged to deliver the defective item at your own expense to the above-mentioned postal address. If, due to the type of item or the method of installation, its delivery would be excessively difficult, you are obliged to provide us with the item in the place where it is located.
Information on any additional warranty and its detailed conditions are always attached to the product and available on the information pages of the online Store.

Applies to Entrepreneurs (with the exception of natural persons concluding a contract directly related to their business activity, when the content of this contract indicates that it does not have a professional nature for these persons within the meaning of Article 556 (4) of the Civil Code – the so-called “entrepreneurs-consumers”): the rights under the warranty are lost if you did not inspect the goods in time and in the manner adopted for items of this type and did not notify us immediately about the defect. And if the defect came to light only later, if we were not notified immediately after its discovery. In the absence of notification of the defect, the goods are considered accepted. Complaints may be submitted electronically and in writing to the address indicated above. We are only liable for typical damages foreseeable at the time of the conclusion of the contract and their normal consequences, we are not responsible for lost profits. In relation to Entrepreneurs (except for the so-called “entrepreneurs-consumers”), regardless of its legal basis our liability is limited, in case of a single claim and/or of all claims jointly, to the amount of the price paid and delivery costs for the sales contract concluded with us.
Our customer service is at your disposal: from Mon to Fri from 9:00 to 17:00 +48 601 222 373.

9. Services Provided Electronically

In order to use our online Store, including browsing the assortment and placing orders, it is necessary to have a multimedia device with an installed web browser and access to the Internet and e-mail. It is recommended to enable JavaScript scripts and saving cookies in the browser settings. Users are required to use the online Store in a manner consistent with the law and good morals. Providing with illegal content is prohibited.
We undertake all necessary actions to ensure that the website and interface of our online Store are fully operational to the extent that results from the current technical knowledge and we undertake to remove all irregularities and technical problems reported by users within a reasonable time. The above also applies to the option of subscribing to the newsletter or the optional option of setting up a customer account – if these services are provided by our Store. You can notify us about any detected irregularities or interruptions in the functioning of the website and services of our online Store via the indicated contact details. In a complaint regarding irregularities related to the technical functioning of the online Store website, please indicate the type and date of occurrence of the irregularity.

10. Out-of-Court Dispute Resolution

Please be advised that Consumers have the option of an extrajudicial method of dealing with claims and complaints. Information on how to put into action the above-mentioned procedure for resolving disputes can be found at the following address: www.uokik.gov.pl in the tab “Arbitration proceedings of consumer disputes“.
In addition, at: http://ec.europa.eu/consumers/odr Consumers have access to an online platform for resolving consumer disputes (the so-called ODR platform). The ODR platform is a multilingual, interactive website for servicing Consumers and Entrepreneurs seeking out-of-court settlement of disputes arising from the conclusion of distance sales or service contracts
Using the above-mentioned out-of-court dispute resolution procedures is voluntary and can only take place if both Parties (the Consumer and the Vendor) agree to it.